1. Refund Eligibility
Refunds are available for defective, damaged, or incorrect items within 30 days of delivery.
2. Proof of Purchase
A valid proof of purchase, such as an order number or receipt, is required for any refund request.
3. Condition of Return Items
Returned items must be unused, in original packaging, and in the same condition as received.
4. Non-Refundable Items
Items that are personalized or used cannot be refunded unless damaged or defective.
5. Refund Process
To request a refund, contact our customer support team with your order details and reason for return.
6. Refund Method
Refunds will be issued to the original payment method within 7-10 business days after the return is processed.
7. Shipping Charges
Refunds do not include original shipping charges, unless the item is defective or incorrect.
8. Exchange Option
If you prefer an exchange instead of a refund, we can arrange a replacement for eligible items.